Terms & Conditions
1. Your Account
If you use the website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer to prevent unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner.
Please ensure that the details you provide us with are correct and complete and inform us immediately of any changes to the information that you provided when registering. You can access and update much of the information you provided us with in the My Profile area of the website.
Monushop.co.uk reserves the right to refuse access to the website, terminate accounts, remove or edit content, or cancel orders at our discretion. If we cancel an order, it will be without charge to you.
Please review our Privacy Notice, which also governs your visit to Monushop.co.uk, to understand our practices.
3. Access to Monushop.co.uk
We will do our utmost to ensure that availability of the website will be uninterrupted and that transmissions will be error-free. However, due to the nature of the Internet, this cannot be guaranteed. Also, your access to the website may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction.
4. Licence for website access
Monushop.co.uk grants you a limited licence to access and make personal use of this website, but not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Monushop.co.uk. This licence does not include any resale or commercial use of this website or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this website or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools.
This website or any portion of this website may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express written consent.
You may not frame or use framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Monushop.co.uk and its affiliates without express written consent. You may not use any meta tags or any other "hidden text" utilising Monushop.co.uk 's or its affiliates' names or trademarks without the express written consent of Monushop.co.uk. Any unauthorised use terminates the permission or license granted by Monushop.co.uk.
You are granted a limited, revocable, and non-exclusive right to create a hyperlink to the Welcome page of Monushop.co.uk as long as the link does not portray Monushop.co.uk, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any Monushop.co.uk logo or other proprietary graphic or trademark as part of the link without our express written consent.
5. Your conduct
You must not use the website in any way that causes, or is likely to cause, the website or access to it to be interrupted, damaged or impaired in any way.
You understand that you, and not Monushop.co.uk, are responsible for all electronic communications and content sent from your computer to us and you must use the website for lawful purposes only.
You must not use the website for any of the following:
- for fraudulent purposes, or in connection with a criminal offence or other unlawful activity
- to send, use or reuse any material that is illegal, offensive, abusive, indecent, defamatory, obscene or menacing; or in breach of copyright, trademark, confidence, privacy or any other right; or is otherwise injurious to third parties; or objectionable; or which consists of or contains software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any "spam"
- to cause annoyance, inconvenience or needless anxiety
6. Reviews, comments, communications and other content
Users of this website may post reviews, comments and other content; send communications; and submit suggestions, ideas, comments, questions, or other information, as long as the content is not illegal, obscene, abusive, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties, or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam." You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of any content. Monushop.co.uk reserves the right (but not the obligation) to remove or edit any content.
If you do post content or submit material, and unless we indicate otherwise, you grant Monushop.co.uk and its affiliates a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant Monushop.co.uk and its affiliates and sublicensees the right to use the name that you submit in connection with such content, if they choose. You agree to waive your right to be identified as the author of such content and your right to object to derogatory treatment of such content. You agree to perform all further acts necessary to perfect any of the above rights granted by you to Monushop.co.uk, including the execution of deeds and documents, at the request of Monushop.co.uk.
You represent and warrant that you own or otherwise control all of the rights to the content that you post; that, as at the date that the content or material is submitted to Monushop.co.uk: (i) the content and material is accurate; (ii) use of the content and material you supply does not breach any applicable Monushop.co.uk policies or guidelines and will not cause injury to any person or entity (including that the content or material is not defamatory). You agree to indemnify Monushop.co.uk and its affiliates for all claims brought by a third party against Monushop.co.uk or its affiliates arising out of or in connection with a breach of any of these warranties.
7. Defamation claims
Because Monushop.co.uk lists numerous products for sale on the website and hosts a number of comments, it is not possible for us to be aware of the contents of each product listed for sale, or each comment or review that is displayed. Accordingly, Monushop.co.uk operates on a "notice and takedown" basis. If you believe that any content on, or advertised for sale on, the website contains a defamatory statement, please notify us immediately by following our Notice and Procedure for Notifying of Defamatory Content. Once this procedure has been followed, Monushop.co.uk will make all reasonable endeavours to remove the defamatory content complained about within a reasonable time.
8. Copyright and database rights
All content included on the website, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Monushop.co.uk, its affiliates or its content suppliers and is protected by United Kingdom and international copyright and database right laws. The compilation of all content on this website is the exclusive property of Monushop.co.uk and its affiliates and is protected by United Kingdom and international copyright and database right laws. All software used on this website is the property of Monushop.co.uk, our affiliates or our software suppliers and is protected by United Kingdom and international copyright laws.
You may not systematically extract and/or re-utilise parts of the contents of the website without Monushop.co.uk 's express written consent. In particular, you may not utilise any data mining, robots, or similar data gathering and extraction tools to extract (whether once or many times) for re-utilisation of any substantial parts of this website, without Monushop.co.uk 's express written consent. You also may not create and/or publish your own database that features substantial (eg our prices and product listings) parts of this website without Monushop.co.uk 's express written consent.
9. Copyright claims
Monushop.co.uk and its affiliates respect the intellectual property of others. If you believe that your work has been copied in a way that constitutes copyright infringement, please follow our Notice and Procedure for Making Claims of Copyright Infringement.
Monushop.co.uk , SUSAN MOLYNEUX, RENU and other marks indicated on our website are trademarks or registered trademarks of Susan Molyneux Skincare or its subsidiaries (collectively "Lavender"), in the European Union and/or other jurisdictions. Monushop.co.uk 's graphics, logos, page headers, button icons, scripts and service names are the trademarks or trade dress of Lavender. Lavender's trademarks and trade dress may not be used in connection with any product or service that is not Lavender's, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Lavender. All other trademarks not owned by Lavender that appear on this website are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Lavender.
Conditions Relating to the Sale of Products to You
This section deals with conditions relating to the sale of products by Monushop.co.uk
11. Our contract
When you place an order to purchase a product from Monushop.co.uk, we will send you an e-mail confirming receipt of your order and containing the details of your order. Your order represents an offer to us to purchase a product which is accepted by us when we send e-mail confirmation to you (the "Confirmation E-mail").
Please be aware that goods are not sold on a sale or return basis.
13. Pricing and availability
We do not list availability information for products sold by us on the website, including on each product information page. Beyond what we say on that page or otherwise on the website, we cannot be more specific about availability. Please note that dispatch estimates are just that. They are not guaranteed dispatch times and should not be relied upon as such. As we process your order, we will inform you by e-mail or telephone if any products you order turn out to be unavailable.
Despite our best efforts, a small number of the products in our catalogue may be mispriced. Rest assured, however, that we verify prices as part of our dispatch procedures. If a product's correct price is lower than our stated price, we charge the lower amount and send you the product. If a product's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before dispatch or cancel your order and notify you of such cancellation.
When ordering goods from Monushop.co.uk for delivery overseas you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from Monushop.co.uk, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods. Your privacy is important to us and we know that you care about how information about your order is used and shared. We would like our international customers and customers dispatching products internationally to be aware that cross-border deliveries are subject to opening and inspection by customs authorities.
Conditions Relating to Both Your Use of Monushop.co.uk and Sales to You
If you are under 18, you may use Monushop.co.uk only with the involvement of a parent or guardian.
16. Other businesses
Parties other than Monushop.co.uk and its subsidiaries may operate stores, provide services, or sell product lines on this website. In addition, we may provide links to the websites of affiliated companies and certain other businesses. We are not responsible for examining or evaluating, and we do not warrant or endorse the offerings of any of these businesses or individuals, or the content of their websites. Monushop.co.uk does not assume any responsibility or liability for the actions, products, and content of any of these and any other third-parties. You can tell when a third-party is involved in your transactions, and we may share customer information related to those transactions with that third-party. You should carefully review their privacy statements and other conditions of use.
17. Electronic communications
When you visit Monushop.co.uk or send e-mails to us, you are communicating with us electronically. We communicate with you by e-mail or by posting notices on the website. For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
Monushop.co.uk will be responsible for any losses you suffer as a result of us breaching these conditions if the losses were reasonably foreseeable to both you and us when you commenced using the website, or a contract for the sale of goods by us to you was formed. We will not be responsible for any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure) or any other indirect or consequential loss that is not reasonably foreseeable to both you and us when you commenced using the website or when a contract for the sale of goods by us to you was formed.
19. Alteration of Service or Amendments to the Conditions
We reserve the right to make changes to our website, policies, and these Conditions of Use & Sale at any time. You will be subject to the policies and Conditions of Conditions of Use & Sale in force at the time that you use the website or that you order goods from us, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.
20. Events beyond our reasonable control
We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.
If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.
22. Governing law and jurisdiction
These conditions are governed by and construed in accordance with the laws of England and Wales. You agree, as we do, to submit to the non-exclusive jurisdiction of the English courts.
23. Our details
Monushop.co.uk is one of the trading names of Lavender Cosmetics Limited:
32 - 33 Malmesbury Road
You can contact us by visiting http://www.monushop.co.uk/contactus/
Notice to Monushop.co.uk of Copyright Infringement
If you believe that your work has been copied in a way that constitutes copyright infringement, copy the Notice to Monushop.co.uk of Copyright Infringement below into your word processor program, complete it in accordance with the instructions in the Notice and send a printed, signed copy to: Copyright Claims, MONU Skincare, 32 - 33 Malmesbury Road, Cheltenham, Glos, GL51 9PL. Please note that this procedure is exclusively for notifying Monushop.co.uk that your copyrighted material has been infringed. Please provide your address, telephone number, and e-mail address.
Important Warning: giving false, misleading or inaccurate information in the Notice to monushop.co.uk of Copyright Infringement may result in civil and criminal liability.
Notice to Monushop.co.uk of Copyright Infringement
In the matter of Monushop.co.uk.
S T A T E M E N T
I, [please set out your full name] of [please give your postal address], [please state your occupation], say as follows:
1. I refer to the website Monushop.co.uk ("the website"). I make this statement in support of my giving Monushop.co.uk notice that, via the website, it is causing or contributing to an infringement of copyright.
2. The work in which copyright is claimed to subsist is [please clearly identify and describe the copyright work(s) claimed to be infringed] ("Copyright Work").
3. [I am] OR [I am authorised to act on behalf of] the owner of an exclusive right in the Copyright Work that is claimed to be infringed. [If the person making the statement is acting on behalf of the Complainant please include the following:] The person/entity claiming that its rights in the Copyright Work have been infringed is [please state name and address of the person/entity] ("Complainant"). I am [please explain the relationship of the signatory to the Complainant].
4. The material which is claimed to infringe the Copyright Work ("Infringing Material") is: [please clearly identify and describe the infringing material or work(s)].
5. The Infringing Material:
Please give details
6. The use of the Infringing Material described in paragraph 5 infringes [my rights] OR [the rights of the Complainant] in the Copyright Work and is not authorised by the copyright owner, its agent(s), or the law.
7. I understand that this statement may be used in any court proceedings that may arise out of or relating to the Infringing Material.
Statement of Truth
I declare the facts stated ab
Last updated October , 2005
Controllers of Personal Information
Any personal information provided to or to be gathered by Monushop.co.uk is controlled primarily by MONU Skincare, 32 - 33 Malmesbury Road, Cheltenham, Glos, GL51 9PL.
Collection and Use of Personal Information About Customers
The information we learn from customers helps us personalise and continually improve your shopping experience at Monushop.co.uk. We use the information to handle orders, deliver products and services, process payments, communicate with you about orders, products, services and promotional offers, update our records and generally maintain your accounts with us, display content such as wish lists and customer reviews and recommend merchandise and services that might be of interest to you. We also use this information to improve our store and platform, prevent or detect fraud or abuses of our website and enable third parties to carry out technical, logistical or other functions on our behalf.
Here are the types of information we gather.
Information you give us: we receive and store any information you enter on our website or give us in any other way. You can choose not to provide certain information but then you might not be able to take advantage of many of our features.
Automatic information: we receive and store certain types of information whenever you interact with us. For example, like many websites, we use "cookies" and we obtain certain types of information when your Web browser accesses Monushop.co.uk . A number of companies offer utilities designed to help you visit websites anonymously. Although we will not be able to provide you with a personalised experience at Monushop.co.uk if we cannot recognise you, we want you to be aware that these tools exist.
E-mail communications: to help us make e-mails more useful and interesting, we often receive a confirmation when you open e-mail from Monushop.co.uk if your computer supports such capabilities. We also compare our customer list to lists received from other companies in an effort to avoid sending unnecessary messages to our customers.
Information from other sources: we might receive information about you from other sources and add it to our account information.
What About Cookies?
Cookies are alphanumeric identifiers that we transfer to your computer's hard drive through your Web browser to enable our systems to recognise your browser and to provide features such as personalised greetings and storage of items in your Shopping Basket between visits.
Do Monushop.co.uk share the Information They Receive?
Information about our customers is an important part of our business and we are not in the business of selling it to others. Monushop.co.uk share customer information only as described below.
Agents: we employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders, delivering packages, sending postal mail and e-mail, removing repetitive information from customer lists, analysing data, providing marketing assistance, processing credit card payments and providing customer service. They have access to personal information needed to perform their functions, but may not use it for other purposes. Further, they must process the personal information in accordance with this Privacy Notice and as permitted by the UK's Data Protection Act.
Promotional offers: sometimes we send offers to selected groups of Monushop.co.uk customers on behalf of other businesses. When we do this, we do not give that business your name and address.
Business transfers: as we continue to develop our business, we might sell or buy subsidiaries or business units. In such transactions, customer information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing Privacy Notice (unless, of course, the customer consents otherwise). Also, in the unlikely event that Susan Molyneux Cosmetics Limited or substantially all of its assets are acquired, customer information will of course be one of the transferred assets.
Protection of Monushop.co.uk and others: we release account and other personal information when we believe release is appropriate to comply with law, to enforce or apply our Conditions of Use and other agreements or to protect the rights, property or safety of Monushop.co.uk, our users or others. This includes exchanging information with other companies and organisations for fraud protection and credit risk reduction. Obviously, however, this does not include selling, renting, sharing or otherwise disclosing personally identifiable information from customers for commercial purposes in a way that is contrary to the commitments made in this Privacy Notice.
With your consent: other than as set out above, you will receive notice when information about you might go to third parties and you will have an opportunity to choose not to share the information.
Whenever we transfer personal information to countries outside of the European Economic Area in the course of sharing information as set out above, we will ensure that the information is transferred in accordance with this Privacy Notice and as permitted by the UK's Data Protection Act.
How Secure Is Information About Me?
We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.
We reveal only the last three digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing.
We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personally identifiable customer information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you.
It is important for you to protect against unauthorised access to your password and to your computer. Be sure to sign off when you finish using a shared computer.
Conditions of Use, Notices and Revisions
If you choose to visit Monushop.co.uk, your visit and any dispute over privacy is subject to this Privacy Notice and our Conditions of use, including limitations on damages and application of the laws of England. If you have any concern about privacy at Monushop.co.uk , please e-mail us a thorough description and we will try to resolve the issue for you.
Our business changes constantly and our Privacy Notice and the Conditions of use will change also. We may e-mail periodic reminders of our notices and conditions, unless you have instructed us not to, but you should check our website frequently to see recent changes. Unless stated otherwise, our current Privacy Notice applies to all information that we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.
Information You Give Us
You provide most of such information when you search, buy, communicate with customer services. For example, you provide information when you search for a product, place an order through Monushop.co.uk, provide information in Your Profile, communicate with us by phone, e-mail or otherwise, complete a questionnaire or a contest entry form. As a result of those actions, you might supply us with such information as your name, address and phone number, your credit card information, details of people to whom purchases have been shipped (including address and phone number), the personal description in you’re your Profile area and financial information.
What are cookies?
Cookies technology is used to in order to remember the items in your shopping basket and such storage or access is strictly necessary for the provision of online purchasing services requested by you through our website. This includes using a "cookie" which is stored by your local computer. You can usually modify your browser to prevent this happening, but you may not be able to use the website’s shopping basket facility. Cookies technology is also used to track the patterns / behaviour of visitors to our website.
Our cookies don't store any personal account or payment information; they merely allow you and your actions to be remembered through your website journey.
EU legislation on the use of website cookies has recently changed and EU/UK companies are now required to declare the use of all cookies on their websites. Below is a list of cookies used and their function.
If you are unhappy with the use of any of these cookies please find information on how to delete them further down this page.
How to delete Cookies
Information on how to delete cookies in all major browser versions can be found here: http://www.aboutcookies.org/Default.aspx?page=2